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Zensorium Customer Service

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Latest activity by Zensorium Customer Service
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    Zensorium Customer Service commented,

    Official comment

    Hi Mathew, Thank you for your feedback. Our sincere apologies for the late reply. With regards to your request to have real time heart rate & SpO2, unfortunately Tinke does not support continuo...

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    Zensorium Customer Service created a post,

    Where can I buy Being?

    Being is currently only available for B2B sales and not public sales.  More news of our public sales will be available at a later date. 

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    Zensorium Customer Service commented,

    Hi m and Denis, You may want to use our default SMS verification code 846537 to try again. Thank you. Regards,  Zensorium Support

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    Zensorium Customer Service commented,

    Hi Jordan Cox,  Thank you for contacting Zensorium. A) Yes. You can make a note of the activity in our mobile app at the time of measurement for your future reference. B) Being is unable to track o...

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    Zensorium Customer Service created an article,

    How can I have my Tinké replaced if it is defective?

    Check out our Warranty Policy from our online user manual at https://www.zensorium.com/tinke-downloads. If your Tinké is defective and needs to be replaced, contact our support team at support.zens...

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    Zensorium Customer Service created an article,

    Where is my order?

    Tinké: For local orders, you should receive your online order in about 3-5 business days and for international orders, you should receive your order in about 1-2 weeks. Once you have placed an ord...

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    Zensorium Customer Service created an article,

    Where can I buy Tinké?

    You can purchase Tinké from our online webstore at www.zensorium.com or from any Zensorium’s authorized dealers. 

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    Zensorium Customer Service created an article,

    How do I contact support?

    If you have any questions, you can contact our customer support team at support@zensorium.com and we will get back to you within 24 hours. Our customer support team is closed on the weekends and pu...

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    Zensorium Customer Service created an article,

    What is your return policy?

    Zensorium guarantees that all orders are up to standard prior to shipping to you. If you are unsatisfied with your purchase from Zensorium.com for any reason, you have 14 days from the date of purc...

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    Zensorium Customer Service created an article,

    What is your warranty policy?

    Our warranty policy warrants our products against defects in materials and workmanship under normal use for the period of 12 months from the date of retail purchase by the original consumer.  For m...